Meet Your Next Pre-Owned Hero
Straightforward answers about buying pre-owned appliances, warranties, delivery and more. Select a question to see the answer.
Yes, when the savings are worthwhile and the appliance has been inspected and tested. Compare its condition, warranty, running costs and total delivered price with a similar new model. At Dial an Appliance, our appliances are professionally cleaned and tested and come with written warranties.
There is no single fair price: size, age, style, condition and warranty all matter. Compare similar models locally and check our current fridge listings, then add delivery, installation and removal costs to compare the full price. A cheaper untested fridge may offer less value than a tested unit with support.
Look for a physical showroom, recent detailed reviews, clear testing practices and written warranty terms. Dial an Appliance is at 944 12th Street in New Westminster and has served the community since 1987. Browse our stock online or contact us to confirm availability before visiting.
Used can be a good fit when keeping the upfront cost down matters most. New may suit you better if you want particular features, a full manufacturer warranty or a more efficient model. Compare the actual models and total ownership costs, rather than age or price alone.
It is a rough rule of thumb: consider replacement when an appliance is beyond about half its expected life and the repair costs more than half the price of a comparable replacement. It is not a strict rule. Parts availability, previous repairs, overall condition and the installed replacement cost can change the decision.
It can be, provided it maintains safe temperatures, has sound door seals and costs meaningfully less than a suitable replacement. Ask how it was tested, inspect for leaks or damage, and compare energy use and warranty coverage. Cosmetic marks alone do not tell you how well it cools.
You can politely ask whether there is flexibility or a package price for multiple appliances. Compare like-for-like condition and included services, and request the total price in writing. Discounts depend on the item and seller and are not guaranteed.
You can browse our current stock on dialanappliance.com, or compare local dealer websites and classified listings. Confirm that the listing shows the actual appliance, check dimensions and warranty details, and verify the seller before paying. Ask whether delivery and installation are included or extra.
Resale value varies by model, condition, local demand and parts availability, so there is no brand that always holds its value best. Compare similar local listings and ask about serviceability. A well-maintained, repairable model can be a better buy than a premium badge with expensive unresolved faults.
Look for clear business contact information, a showroom, consistent recent reviews and straightforward answers about testing. Request written warranty and service terms, and make sure the receipt identifies what you purchased. A seller who explains limitations openly is easier to assess than one who promises every appliance will last for years.
Compare the same or similar models by age, size, condition and features. Consider included testing, warranty, delivery and accessories, and use completed sale prices where available rather than treating asking prices as final values. Repair needs and transport costs should reduce what you are willing to pay.
There is no guaranteed cheapest month because used stock changes with trade-ins, moves and available supply. Check current listings regularly and compare the complete price. If you need a particular size or configuration, buying a suitable tested unit when it becomes available can matter more than waiting for a seasonal sale.
There is no dependable fixed percentage for every appliance. Resale value depends on brand, model, discounts on comparable new units, cosmetic condition and whether warranty coverage remains. Use current local comparisons rather than applying a universal depreciation formula.
Confirm the dimensions, power supply, dryer venting and any stacking-kit requirements. Ask for evidence that the washer fills, washes, drains and spins and that the dryer tumbles and heats correctly. Check for leaks, unusual noise, damaged seals and the written warranty.
Safety depends on the individual unit, its condition, recall status and correct installation. Check the model against Health Canada recalls and look for an appropriate Canadian electrical certification mark, intact wiring and essential safety parts. Have questionable units assessed by a qualified technician before use.
Avoid units with unresolved recalls, damaged wiring, missing safety components, severe corrosion, flood damage or an uncertain repair history. Be cautious with any appliance that cannot be demonstrated working. No appliance category is automatically a good purchase just because the price is low.
There is no reliable remaining-life guarantee based on age alone. Previous use, maintenance, model design, condition and parts availability all affect longevity. Ask about testing and any repairs, and choose a warranty you understand instead of relying on a promised number of years.
Ask what was inspected, what faults were repaired, which parts were replaced and how the machine was tested afterwards. A clean exterior alone does not demonstrate refurbishment. Look for clear answers, a working demonstration where practical and written coverage.
Check the model number, age where available, dimensions, recall status, seals, cords, corrosion and signs of leaks. Confirm normal operation, required connections, included accessories and parts availability. Before paying, get the total price, delivery arrangements and warranty terms in writing.
They can offer more assurance if a named manufacturer or recognized program defines the inspection, repairs and warranty. Ask who provides the certification and what it covers. The word “refurbished” by itself does not establish a consistent testing standard or make the appliance equivalent to new.
Either can be worthwhile if it has been properly tested for washing, draining and leaks. Inspect seals and hoses, ask about unusual noise or odours, and confirm installation requirements. For a dishwasher, also ask about heating and drying performance; for a washer, confirm a successful spin cycle.
Some older models have simpler controls and readily available repair parts, which can make them easier to maintain. That does not make older appliances universally more reliable or efficient. Compare the particular model’s condition, performance and running costs.
Confirm its width, fuel type and connection requirements. Inspect the cooktop, door seal and controls, and ask whether all burners or elements and oven functions were tested. Installation should follow the manufacturer’s instructions, including the anti-tip device where required; gas connections need an appropriately qualified installer.
Watch for missing model labels, inconsistent photos, unexplained leaks or noise, damaged wiring and pressure to pay before verifying the item. Be cautious when a seller will not answer questions or provide written terms. An unusually low price is a reason to check carefully, not proof of a bargain.
Grinding, poor agitation or failure to spin can have several causes, including a drive component, motor, pump or control fault. Not every washer uses a traditional transmission. Have the exact model diagnosed before buying parts or deciding whether repair is worthwhile.
Health Canada recommends keeping the refrigerator at 4°C or below and the freezer at −18°C or below. Check with an appliance thermometer rather than relying only on the control setting. After moving or installing a fridge, follow the manufacturer’s startup instructions and confirm a safe temperature before adding perishable food.
Some buyers prefer familiar controls, straightforward features and models that are easier to repair. Others value newer appliances for efficiency, quieter operation or specific functions. Choose based on the individual appliance’s condition and your needs rather than assuming older or newer is always better.
Start with accurate measurements, your required features and a total budget including installation. Confirm electrical or gas connections, door clearances and the delivery route, then compare tested appliances with clear warranty terms. Browse our fridges and stoves or contact Dial an Appliance for help checking fit and availability.
The available remedy depends on the written warranty, the seller’s return terms and any applicable consumer rights. A warranty does not automatically mean a cash refund. If a Dial an Appliance purchase develops a problem, contact us promptly with your receipt and a description of the issue so we can review the coverage and next steps.
Yes. Dial an Appliance offers delivery, installation and haul-away services. Contact us with your address, appliance type and access details for availability and a quote. Stairs, tight spaces, connections and building requirements can affect the work and price.
Allow for applicable taxes, delivery, installation, haul-away and any needed hoses, cords, venting or stacking kit. Building access and changes to plumbing or electrical connections may add costs. Ask for an itemized total and confirm exactly what the installation includes.
Some sellers or payment providers may offer payment plans, but availability and approval vary. Ask us which payment options are currently available before ordering. If financing is offered, compare the total repayment amount, fees and payment schedule rather than the instalment alone.
All appliances sold by Dial an Appliance come with a written warranty. Check the individual listing and your invoice for the duration, coverage and service conditions. Do not assume the original manufacturer’s warranty transfers to a second owner unless the manufacturer confirms it.
Haul-away is available through Dial an Appliance when arranging your purchase and delivery. Confirm the fee, access, disconnection requirements and which items can be removed before the delivery date. Contact us separately about other pickup needs so we can confirm whether we can help.
Local classifieds, community groups and appliance dealers that buy used stock are possible options. Include the model number, measurements, clear photos and an honest description of condition. Contact a dealer before arranging transport; buying policies and demand vary.
If you can transport it safely, participating MARR collection sites in BC accept eligible major appliances for free drop-off. Check the collection site’s accepted items and hours first. Free drop-off does not mean free pickup from your home.
You may be able to donate it to an organization that accepts major appliances or offer it free to someone who can collect it. Confirm acceptance and pickup arrangements first. For units that are no longer usable, check BC’s MARR collection-site locator for free eligible drop-off.
Ask local appliance buyers, dealers or consignment businesses whether they accept your model and condition. Send photos, the model number and pickup details first. A direct sale may be more convenient but can bring a lower price, and not every dealer purchases from the public.
Sometimes a repair business, parts buyer or scrap recycler will make an offer, but it depends on the model, usable components and collection costs. Describe the fault honestly and confirm any payment or fee before pickup. Do not assume a broken fridge or washer has positive resale value.
Use clear photos of the actual unit, include its model number and dimensions, and describe its working condition and any faults honestly. Set a realistic price based on comparable local listings and specify collection arrangements. Keep payment and pickup terms clear and watch for overpayment or courier-payment scams.
Helpful resources: Health Canada food storage guidance · Canadian product recalls · BC appliance recycling locations